Accounts Receivable Manager - Retail

About The Role

We are looking for an experienced Accounts Receivable Manager to join a growing Group Finance team within a newly established shared services function. This is a key role responsible for overseeing the AR and collections function, driving effective credit control, maintaining strong customer relationships, and supporting the development of best-practice OTC processes across a global finance function.

**Responsibilities:**

- Oversee customer invoicing, statements, payment allocation, and collections
- Monitor overdue accounts and credit exposure, taking action to minimise bad debt
- Maintain strong customer relationships and resolve billing queries and disputes
- Work with Commercial and Supply Chain teams to resolve issues around billing, returns, deductions, credit notes, and payments
- Manage relationships with third-party credit insurance companies and brokers, ensuring appropriate cover and compliance
- Work with global OTC teams to develop and maintain consistent Credit and Collections processes and controls
- Monitor daily transactions across Stripe, PayPal, Afterpay, and Clearpay
- Produce and review AR, collections, insurance, and credit risk reporting to support Group cashflow forecasting
- Manage the month-end close, including AR sub-ledger to General Ledger reconciliation
- Lead, develop, and train the AR team, managing objectives, performance, and workload
- Support internal and external audits, compliance activities, and ad hoc finance projects

**Requirements:**

- Strong Credit Control, Collections, and Global OTC experience is essential
- Experience managing credit risk, customer exposure, and bad debt
- CICM certification
- Experience managing third-party credit insurance companies/brokers
- Previous experience within a global/multinational or Shared Services environment is desirable
- Experience with global process improvement or transformation projects is advantageous
- Luxury, beauty, or FMCG experience would be beneficial
- Previous experience managing and developing an AR/Collections team
- Strong Excel and ERP systems experience
- Excellent communication, organisation, and attention to detail, with the ability to work to tight deadlines in a fast-paced environment

The client actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity, and inclusion.